Do you Ship Internationally ?
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A: Not at this time. BioGenix currently ships within the United States only. As we expand, we may
add international options — but for now, all orders must be delivered to U.S. addresses.
How long does it take to process and ship my order?
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A: All orders ship within 1‑3 business days after payment is confirmed. Orders placed before 2:00 PM
EST ship the same day.
How long does shipping take?
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A: Standard delivery within the U.S. is typically 2–9 business days, depending on your location and
your selected shipping option.
How can I track my order?
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A: Once your order ships, you will automatically receive an email with your tracking number. You can
also track your order from your BioGenix account dashboard.
What if my package is lost, stolen, or damaged?
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A: Contact us immediately with your order number. We will help investigate, file a claim with the
carrier, and provide a solution — whether a replacement or refund — depending on the situation.
Can I cancel or modify my order after placing it?
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A: Yes — if you contact us within 1 hour of placing the order, we can usually make changes or cancel
it. Once the order has been processed or shipped, it can no longer be modified.
Do you accept returns?
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A: Due to the nature of our products (research-grade chemicals), we cannot accept returns. If you
received the wrong item or it arrived damaged, contact us immediately so we can resolve the issue.
Do you offer refunds?
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A: Refunds are handled on a case-by-case basis. If there was an order error or the product arrived
damaged, we will assist with either a replacement or refund depending on availability.
What are the intended uses of BioGenix products?
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A: All products are intended strictly for research, laboratory, and analytical use. They are NOT for
human or animal consumption, medical use, or cosmetic application.
Do you provide dosing or usage instructions?
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A: No. We cannot provide any dosing, medical, or human-use guidance. All products are sold for
laboratory research only.
Are these statements reviewed or approved by the FDA?
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A: No. None of our statements or products have been evaluated by the FDA, and they are not intended
to diagnose, treat, cure, or prevent any disease.
Is there an age requirement to order?
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A: Yes — you must be 21 years or older to purchase from BioGenix.
How can I contact BioGenix?
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A: For any questions or issues, email us at support@BioGenixPeptides.com (or your preferred support
email). We typically respond within 24 hours.
Is there a warranty?
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All sales are final due to the sensitive nature of our products. By purchasing from BioGenix, you
agree that you have the proper knowledge, laboratory environment, and equipment to handle research
chemicals safely. BioGenix is not responsible for improper use or handling of any product sold.
